Customer Information
How to Order?
Order via the shopping cart on a secure site or if you prefer you can contact us on 01428 722252 to discuss your requirements
Postage & Delivery
Postage and delivery charges are based upon the size and weight of each order. This will be calculated at the checkout stage. Estimated delivery time is 7-10 working days. The maximum charge for mainland UK delivery is £7.50.
Delivery is usually made by UK carrier so please add any special instructions when ordering.
Overseas Delivery Charge (Including Channel Islands and Isle of Man)
We ship our products throughout the world and advise overseas customers placing large orders to contact us at sales@neken.co.uk where a member of our customer service team will be happy to quote you for the best carriage costs.
Refund Policy
Easy Tile Neken Ltd will replace any item damaged upon receipt as long as it is reported within 28 days of you receiving the goods. If you require a return please contact us on 01428 722252 or sales@neken.co.uk where our customer services will be happy to help. Your statutory rights are not affected.
Cancellation Policy
Cancellation can be made at any time whilst using the shopping cart.
Security
Easy Tile Neken Ltd are committed to ensuring that your privacy is protected. All personal information is securely encrypted for your privacy and safety. No information will be passed onto any third party.
Easy Tile Ten year Guarantee 
At ‘Easy Tile’ we pride ourselves on all aspects of the products and services we offer and are so confident in the quality of our products that we offer a ten year guarantee to all customers purchasing 'Easy Tile' wall tile panels.
We are sure that you will be delighted with your purchase of the Easy Tile tiling product. However in the extremely unlikely event of a problem we offer a 10 year guarantee on the fitted installation. Providing you have follow the installation instructions and have used Easy Tile adhesive and grout we guarantee against material decay or failure within 10 years of original purchase. Please retain your sale receipt as this will be required in all cases. The guarantee extends to the tiles, adhesive and grout purchased from Easy Tile only and does not extend to the fabric of the building or customers own fixtures and fittings.
Your statutory rights are not affected